Shipping policy

1.1 PAYMENT METHODS

We accept payment by Visa, MasterCard, American Express, JCB, Discover, and Diners Club. COD orders or debit cards are not accepted. We does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

This store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or fax.

If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Microsoft Internet Explorer (Edge), Mozilla Firefox, Chrome or Safari.

1.2 SHIPPING AND HANDLING CHARGES

When you check out, you can view the shipping and handling charges for your order. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges.

Please see our Shipping pages for our most up-to-date Shipping charges.

We only ship products to Canada and United States including Puerto Rico, Hawaii, Alaska and other islands. Please view the « state » options on the « Shipping Address » page for more information.

If you are interested in purchasing products outside of the United States and Canada, please use our Dealer Locator to find your closest Authorized Dealer.

1.3 SALES TAX

Tax will be applied to your order in accordance with local, state and international laws and regulations. Some areas require tax to be assessed on shipping and handling charges.

1.4 TIMING OF BILLING

Credit Cards: Your credit card is authorized at checkout. If this authorization is not successful you will be notified at checkout and can use another card or payment type. If authorization is successful, we then pass the order through a fraud and ID theft security system. If approved your order is processed and you will receive a confirmation email. If you have not received a confirmation email within 12 hours of placing your order please contact us at customerservice.us@nidecker.com

1.5 DAMAGED AND DEFECTIVE ITEMS

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Nidecker customer service at customerservice.us@nidecker.com