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|2. Warranty policy|
Question : What is NIDECKER’s warranty policy ?
Answer : All products made by NIDECKER have a one (1) year warranty against manufacturer’s defects from the date of purchase from a NIDECKER Authorized Dealer. Further, this warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse, impacts of any kind, cosmetic issues, or damage related to, or resulting from, modifications made after purchase.
You MUST keep your sales receipt when you purchase a NIDECKER product. This is your proof of purchase and you will need to show this if you need to warranty your product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer (including, without limitation, Craig’s List, Ebay, etc.) Please click here (Coming soon) to see a list of Authorized NIDECKER Dealers.
Question : What do I do if I think I have a warranty claim ?
If you think you may have defective product, you can take it back to the place of purchase or any Authorized NIDECKER Dealer. The Authorized NIDECKER Dealer will take a look at the product and help you determine the best course of action. The Authorized NIDECKER Dealer will call NIDECKER’s warranty department or the regional distributor and get a RETURN AUTHORIZATION (RA) NUMBER so that the product can be sent back to NIDECKER and inspected.
Alternatively, if you purchased the product from an Authorized Online Dealer, you can contact the NIDECKER warranty department (in the U.S.) or your regional distributor (outside the U.S.) and arrange to send the product back yourself. A postage and handling fee may be charged if the product is returned to an Authorized NIDECKER Dealer that is outside of the country where the product was initially purchased. For product purchased online, the “country of purchase” is the location from which the online dealer shipped the product. Warranty claims made in the country where the product was purchased may still incur an administration/postage and handling fee unless prohibited by local laws.
ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY PROOF OF PURCHASE AND AN RA #.
Question : Do I need to register my NIDECKER product to qualify for NIDECKER’s warranty ?
Answer : Your NIDECKER product currently does not need to be registered for warranty, but you will need a valid proof of purchase from an Authorized NIDECKER Dealer to pursue your warranty claim.
Question : Do I or the shop need a RETURN AUTHORIZATION # to return my product to NIDECKER ?
Answer : Yes. Individuals or shops are REQUIRED to obtain an RA# prior to returning product to NIDECKER.
Question : How long will it take to get my product (board/bindings/boots) back once I send it in ?
Answer : That will depend on how we handle the claim. Once we receive your product at our facility, please allow up to 5 business days for us to process the claim and determine whether your product will be replaced, repaired, or denied. If repairs are needed, the work may require an additional 7-14 days to complete. If not, we can usually process your claim and ship replacement product in a day or two. Please also factor in 2-7 business days of return shipping time as well, depending on your location.
Question : Will NIDECKER pay for the shipping costs for me to send the product back ? Can they send me a call tag to have the board picked up ?
Answer : No & No. Our basic warranty shipping policy is that the customer or shop pays to ship the product back to us and we pay to ship the repaired/replaced or denied product back to the customer or shop.
Question : What happens if NIDECKER is out of stock of the product that I need to have replaced ?
Answer : If we are out of stock of the model you have sent back, we will give you the option of choosing a different size of the same model, or any comparable model of equal or lesser value. If nothing is available in a comparable model or size, we will ship you a replacement product at the beginning of the next season.
Question : Can NIDECKER fix my board because I ran into something ?
Answer : No. We recommend consulting the Authorized NIDECKER Dealer who sold you the board. If you purchased your board from an Authorized Online Dealer, and do not have a local snowboard shop, we will be happy to help you find a reputable one nearby to do the repair.